Number of items: 3.
2004
McCartan-Quinn, Danielle, Durkin, Mark and O'Donnell, Aodheen (2004) Exploring the Application of IVR: Lessons from Retail Banking. The Services Industry Journal, 24 (3). pp. 150-168. [Journal article]
2003
Durkin, Mark, Howcroft, Barry, O'Donnell, Aodheen and McCartan-Quinn, Danielle (2003) Retail Bank Customer Preferences: Personal and Remote Interactions. International Journal of Retail and Distribution Management, 31 (4). pp. 177-189. [Journal article]
2002
O'Donnell, Aodheen, Durkin, Mark and McCartan-Quinn, Danielle (2002) Corporate Banking in the UK: Personal and Remote Interaction. International Journal of Bank Marketing , 20 (6). pp. 273-284. [Journal article]
This list was generated on Tue May 21 05:52:32 2013 BST.
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