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The communication experiences of education managers: Identifying strengths, weaknesses and critical incidents

Biomedical Sciences Research Institute Computer Science Research Institute Environmental Sciences Research Institute Nanotechnology & Advanced Materials Research Institute

Hunt, Orlagh, Tourish, Dennis and Hargie, Owen (2000) The communication experiences of education managers: Identifying strengths, weaknesses and critical incidents. International Journal of Educational Management, 14 (3). pp. 120-129. [Journal article]

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Education managers from various education settings were asked to record the three most typical work-related incidents of communication within a specified timeframe. They were also asked to identify the strengths and weaknesses of communication practices at work. The resultant data provide insight into the existing communication climate within education organisations, and the problems which need to be overcome. Specifically, the main findings were of persistent communication problems between managers and staff, the organisation of meetings, the transmission of information and the use of appropriate communication channels. The data suggest that there is a need for improved communication to facilitate the more effective management of education organisations, and to improve relationships between education managers and their staff. Greatercommunication skills training for managers is therefore recommended. This paper also considers areas where further research is indicated.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences
Faculty of Social Sciences > School of Communication
Research Institutes and Groups:Institute for Research in Social Sciences
Psychology Research Institute > Peace, Conflict & Equality
Institute for Research in Social Sciences > Communication
ID Code:8954
Deposited By:Professor Owen Hargie
Deposited On:21 Jan 2010 10:07
Last Modified:15 Jun 2011 10:56

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