Galbraith, Brendan, McAdam, Rodney and Humphreys, Paul (2006) A Tri-national study of business support services in Science and Technology Parks (STP). In: XXIII IASP World Conference on Science and Technology Parks 2006, Helsinki. IASP. 12 pp. [Conference contribution]
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While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).
|Item Type:||Conference contribution (Paper)|
|Faculties and Schools:||Ulster Business School|
Ulster Business School > Department of Management and Leadership
|Research Institutes and Groups:||Business and Management Research Institute|
|Deposited By:||Mr Brendan Galbraith|
|Deposited On:||05 Oct 2012 09:45|
|Last Modified:||25 Oct 2012 16:06|
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