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Why do you ask? A study of questioning behaviour in community pharmacist-client consultations

Biomedical Sciences Research Institute Computer Science Research Institute Environmental Sciences Research Institute Nanotechnology & Advanced Materials Research Institute

Morrow, Norman, Hargie, Owen, Donnelly, Helen and Woodman, Catherine (1993) Why do you ask? A study of questioning behaviour in community pharmacist-client consultations. International Journal of Pharmacy Practice, 2 (2). pp. 90-94. [Journal article]

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DOI: 10.1111/j.2042-7174.1993.tb00732.x

Abstract

This article reports the results of an analysis of recorded community pharmacist-client interactions. The results showed that 98 per cent of all pharmacist questions asked were closed, over two thirds of which were of the Yes/No variety. Twenty four per cent were leading in nature and almost all of these were subtle leads. Pharmacists asked, on average, four questions per consultation as compared with a mean of 2.5 for clients. Only 2 per cent of all pharmacist questions addressed the psychosocial dimensions of practice, the vast majority being concerned with purely clinical matters. The findings are discussed within the context of a communication audit approach to community pharmacy practice, directed to effecting improvements in the quality of interviewing performance in pharmacist-client consultations.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences
Faculty of Social Sciences > School of Communication
Research Institutes and Groups:Institute for Research in Social Sciences
Institute for Research in Social Sciences > Communication
ID Code:20160
Deposited By:Professor Owen Hargie
Deposited On:04 Oct 2011 09:14
Last Modified:04 Oct 2011 09:14

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