Abstract

The report investgates the issue of why people on occasions make complaints about the police and then, at some stage after this, choose not to co-operate with The Office of the Police Ombudsman when it attempts to deal with their concerns.The aim of the qualitative research conducted by Trademark (Bloomer and Nolan) was to gather and present the views, attitudes and experiences of community groups, voluntary groups, public representatives and representatives from statutory agencies on the issue of why some people who make complaints do not then co-operate with the Office of the Police Ombudsman as we attempt to deal with their concerns (non co-operation complaints – NCCs). (Pages 18-50)