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Communication skills training: management manipulation or personal development?

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Hargie, Owen and Tourish, Dennis (1994) Communication skills training: management manipulation or personal development? Human Relations, 47 (11). pp. 1377-1389. [Journal article]

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URL: http://hum.sagepub.com/content/47/11/1377.full.pdf+html

DOI: doi: 10.1177/001872679404701104


In a recent edition of Human Relations, Elmes and Costello (1992) reported the results of their observations of a communication skills training (CST) workshop. Their paper examined this approach to training from a dramaturgical perspective and argued that CST could be considered as an inherently manipulative means of strengthening management control within organizations. Given that there has been an explosive growth of interest in CST as a means of furthering personal development, in a variety of professional contexts, the present paper addresses the concerns raised by Elmes and Costello, by examining some of the central issues associated with this approach to training. Research evidence is reviewed which suggests that CST is an effective training medium which can be a positive force for strengthening relationships within the work environment. CST as a means of furthering behavioral change is examine in the light of the Elmes and Costello critique. Finally, the implications of these issues for the management of relationships at work are considered.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences
Faculty of Social Sciences > School of Communication
Research Institutes and Groups:Institute for Research in Social Sciences
Institute for Research in Social Sciences > Communication
ID Code:20127
Deposited By:Professor Owen Hargie
Deposited On:28 Sep 2011 16:15
Last Modified:28 Sep 2011 16:15

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