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Communication audits and the management of change: A case study from an NHS unit of management

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Tourish, Dennis and Hargie, Owen (1995) Communication audits and the management of change: A case study from an NHS unit of management. Health Services Management Research, 9 (2). pp. 125-135. [Journal article]

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This article explores the importance of high quality communication between managers and staff for the effective management of change within the National Health Service (NHS). In particular, a methodology termed communication audit is outlined. Such audits enable managers to gather accurate information about communication practices within organizations and allows them to assess the nature, quantity and quality of internal communications. This, in turn, facilitates the identification and resolution of potential problems and helps to provide a clearly focused agenda for action and change. A case study is offered which illustrates how such an audit was applied to a Unit of Management within the NHS. The implications for managers throughout the organization are then considered.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences
Faculty of Social Sciences > School of Communication
Research Institutes and Groups:Institute for Research in Social Sciences
Institute for Research in Social Sciences > Communication
ID Code:20113
Deposited By:Professor Owen Hargie
Deposited On:28 Sep 2011 16:16
Last Modified:28 Sep 2011 16:16

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