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Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery

Biomedical Sciences Research Institute Computer Science Research Institute Environmental Sciences Research Institute Nanotechnology & Advanced Materials Research Institute

Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2011) Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. In: In Proceedings of 12th European Conference on Knowledge Management, University of Passau, Germany. Academic Conferences International. 1 pp. [Conference contribution]

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Item Type:Conference contribution (Poster)
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School > Department of Management and Leadership
Research Institutes and Groups:Business and Management Research Institute
ID Code:20016
Deposited By:Dr Sandra Moffett
Deposited On:05 Oct 2011 10:14
Last Modified:08 Oct 2012 11:53

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