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Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2011) Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. In: In Proceedings of 12th European Conference on Knowledge Management, University of Passau, Germany. Academic Conferences International. 1 pp. [Conference contribution]
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| Item Type: | Conference contribution (Poster) |
|---|---|
| Faculties and Schools: | Faculty of Computing & Engineering Ulster Business School Faculty of Computing & Engineering > School of Computing and Intelligent Systems Ulster Business School > Department of Management and Leadership |
| Research Institutes and Groups: | Business and Management Research Institute |
| ID Code: | 20016 |
| Deposited By: | Dr Sandra Moffett |
| Deposited On: | 05 Oct 2011 10:14 |
| Last Modified: | 08 Oct 2012 11:53 |
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