Ulster University Logo

Ulster Institutional Repository

A critical review of performance measurement in technology-mediated call centre operations

Biomedical Sciences Research Institute Computer Science Research Institute Environmental Sciences Research Institute Nanotechnology & Advanced Materials Research Institute

Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2010) A critical review of performance measurement in technology-mediated call centre operations. In: British Academy of Managment conference, The University of Sheffield. British Academy of Management. 7 pp. [Conference contribution]

Full text not available from this repository.


Item Type:Conference contribution (Paper)
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School > Department of Management and Leadership
Research Institutes and Groups:Business and Management Research Institute
ID Code:17570
Deposited By:Dr Sandra Moffett
Deposited On:07 Apr 2011 13:45
Last Modified:08 Oct 2012 12:08

Repository Staff Only: item control page