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Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2010) A critical review of performance measurement in technology-mediated call centre operations. In: British Academy of Managment conference, The University of Sheffield. British Academy of Management. 7 pp. [Conference contribution]
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| Item Type: | Conference contribution (Paper) |
|---|---|
| Faculties and Schools: | Faculty of Computing & Engineering Ulster Business School Faculty of Computing & Engineering > School of Computing and Intelligent Systems Ulster Business School > Department of Management and Leadership |
| Research Institutes and Groups: | Business and Management Research Institute |
| ID Code: | 17570 |
| Deposited By: | Dr Sandra Moffett |
| Deposited On: | 07 Apr 2011 13:45 |
| Last Modified: | 08 Oct 2012 12:08 |
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