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Fang , Y, Qureshi , I, McCole, P and Ramsey , Elaine (2008) Relationship quality and online customer retention: the contingent role of e-commerce institutional mechanism effectiveness. In: Pre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks, Paris, France, . ICIS. 12 pp. [Conference contribution]
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| Item Type: | Conference contribution (Paper) |
|---|---|
| Faculties and Schools: | Ulster Business School Ulster Business School > Department of Business and Enterprise |
| Research Institutes and Groups: | Business and Management Research Institute |
| ID Code: | 12701 |
| Deposited By: | Dr Elaine Ramsey |
| Deposited On: | 21 Jul 2010 12:10 |
| Last Modified: | 04 Oct 2012 16:27 |
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