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CHILDREN AS COMPLAINANTS IN THE HEALTH AND PERSONAL SOCIAL SERVICESIN NORTHERN IRELAND

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Cousins, Wendy, Milner, Sharon and McLaughin, Eithne (2003) CHILDREN AS COMPLAINANTS IN THE HEALTH AND PERSONAL SOCIAL SERVICESIN NORTHERN IRELAND. The Northern Ireland Health & Social Services Councils. The Northern Ireland Health & Social Services Councils. 78 pp. [Research report (external)]

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URL: http://www.shsscouncil.net/pdfs/childrenascomplainants.pdf

Abstract

Health and Personal Social Services are required to respond positively and effectivelyto complaints from service users. In the case of children and young people,complaints about their treatment may arise within the post 1996 ‘Wilson Complaintsprocedures’ or within the post 1995 Children Order procedure. This reportinvestigates the operation of these two systems within Health and Social ServicesTrusts in Northern Ireland with regard to complaints made by or on behalf of childrenand young people. It also discusses the importance of such systems in upholdingchildren’s rights and in particular Article 12 of the U.N. Convention on the Rights ofthe Child which establishes the principle that children have a right to express theirviews on all matters of concern to them.

Item Type:Research report (external)
Keywords:Health Service Complaints, Children, United Nations Convention on the Rights of the Child
Faculties and Schools:Faculty of Life and Health Sciences
Faculty of Life and Health Sciences > School of Nursing
Research Institutes and Groups:Institute of Nursing and Health Research
Institute of Nursing and Health Research > Intellectual and Developmental Disabilities
ID Code:12580
Deposited By:Dr Wendy Cousins
Deposited On:19 Apr 2010 11:30
Last Modified:23 Jul 2012 15:19

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