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Customer-orientated Six Sigma in call centre performance measurement

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McAdam, Rodney, Davies, J, Keogh, W and Finnegan, A (2009) Customer-orientated Six Sigma in call centre performance measurement. International Journal of Quality and Reliability Management, 26 (6). pp. 516-545. [Journal article]

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DOI: 10.1108/02656710910966110

Item Type:Journal article
Faculties and Schools:Ulster Business School
Ulster Business School > Department of Management and Leadership
Research Institutes and Groups:Business and Management Research Institute
ID Code:11292
Deposited By:Professor Rodney McAdam
Deposited On:11 Aug 2010 11:17
Last Modified:08 Oct 2012 12:10

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