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McAdam, Rodney, Davies, J, Keogh, W and Finnegan, A (2009) Customer-orientated Six Sigma in call centre performance measurement. International Journal of Quality and Reliability Management, 26 (6). pp. 516-545. [Journal article]
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DOI: 10.1108/02656710910966110
| Item Type: | Journal article |
|---|---|
| Faculties and Schools: | Ulster Business School Ulster Business School > Department of Management and Leadership |
| Research Institutes and Groups: | Business and Management Research Institute |
| ID Code: | 11292 |
| Deposited By: | Professor Rodney McAdam |
| Deposited On: | 11 Aug 2010 11:17 |
| Last Modified: | 08 Oct 2012 12:10 |
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